Complaints
Draft product/legal information. These pages do not make licensing, regulatory approval, insurance, bank-backing, or authority approval claims.
When to raise a complaint
If something has gone wrong and ordinary support has not resolved it, you can raise a complaint.
What counts as a complaint
A complaint can relate to a transfer, funding session, refund, support outcome, account access issue, fee, rate, delivery estimate, or security concern.
How to raise a complaint
Use Raise a complaint at /support/new?category=complaint or email support@retroverseworld.click.
What to include
- Your name and the email address on your EziMoney account.
- The transfer reference, funding reference, refund reference, support case reference, or recipient name if available.
- What happened, what outcome you expected, and any dates or amounts relevant to the issue.
- What outcome you want.
Expected response
We will acknowledge your complaint and investigate it.
Urgent payment issues
For urgent payment concerns, submit a support request first so EziMoney can attach the relevant transaction context and create a case reference for follow-up.
Regulatory escalation
Regulatory escalation rights depend on your country and the service provided. This section must be finalised before production launch.