Getting started
Set up your account, add recipients, and review details before you confirm a transfer.
How can we help?
Find help with transfers, funding, refunds, account access, and security.
Emergency: unauthorized activity
If you believe your account was accessed without permission or a transfer was not authorised, contact support immediately.
Help categories
Sending money
Check the recipient, amount, fees, funding source, and delivery details before Confirm & Send.
Funding your transfer
Funding may use a bank account, debit card, or Stablecoin Wallet where supported.
Bank account funding
Bank account funding uses Stripe ACH for supported US bank accounts. EziMoney does not collect or store your bank account number, routing number, sort code, or IBAN. Stripe securely handles bank account details and tokenization.
Debit card funding
Debit card funding can fail or require provider checks. Review the status shown before retrying or contacting support.
Stablecoin Wallet funding
Only use supported assets and networks. Blockchain transfers may be irreversible after submission.
Funding sessions
Money-bearing funding sessions remain recoverable. If a session needs action, use Retry funding, Cancel session, Cancel and request refund, or Contact support depending on the status shown.
Cancellations and refunds
Cancellation availability depends on the transfer state. If funding has not been received, you may be able to cancel the session. If funds have been received but the recipient has not been paid, you may be able to cancel and request a refund. If payout has already been submitted to an external rail, cancellation may not be guaranteed.
Refund timing
Refund timing depends on the original funding method, refund rail, and provider confirmation.
Transfer status and receipts
Use Transfers and receipts to review submitted transfer status, references, and recipient details.
Account access and security
Contact support if you cannot sign in, need to secure your account, or see activity you do not recognise.
Fees, rates, and delivery times
Fees, rates, and delivery estimates can vary by corridor, funding source, payout method, and provider status.
Complaints
If ordinary support has not resolved the issue, use the complaints page and include relevant funding or transfer references.
Contact details
For follow-up, email support@retroverseworld.click and include your support case reference, funding reference, or transfer reference when available.